For both the Bugaboo Donkey Mono and Bugaboo Fox, the seat and bassinet (lying part) are included in the same box and share the same frame. The bassinet consists only of an additional textile set that can be stored easily and takes up very little spa

For both the Bugaboo Donkey Mono and Bugaboo Fox, the seat and bassinet (lying part) are included in the same box and share the same frame. The bassinet consists only of an additional textile set that can be stored easily and takes up very little space.Unfortunately, we cannot remove individual parts from the original packaging. We only ship the products as they come from Bugaboo. Removing single components would complicate our processes and is therefore not possible.If you are only looking for a seat part than this can be rented <a href="https://www.parently.se/products/bugaboo-donkey-5-komplett-duo-forlangningssats-sittdel?_pos=4&amp;_psq=donkey+5&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer">here </a>for the Bugaboo Donkey.

Can I rent a Bugaboo Fox or Bugaboo Donkey Mono with only the seat and without the bassinet/lying part?

A raincover is included with the Bugaboo Donkey. A mosquito net is not included and must be rented separately.

A raincover is included with the Bugaboo Donkey. A mosquito net is not included and must be rented separately.

Is a raincover and mosquito net included with the Bugaboo Donkey sibling stroller?

Parently

Frequent questions and answers around Bugaboo products.

Bugaboo

Product Questions

How do I order a product from Parently?

What determines the pricing of the products I rent?

When does my subscription start?

Can I have different subscription periods for the products I order?

Will you run credit checks?

Which brands do you collaborate with?

How early do I need to order to ensure my product arrives on time?

How long can I rent your products?

What if I don't love the product once I receive it?

Ordering

When am I charged?

How will I be billed?

My discount code isn't working. What should I do?

Is the monthly fee automatically deducted from my card every month?

How can I pay?

Can I also pay manually if I do not have a bank or credit card?

Where can I find my monthly invoice?

How can I update my payment method/card information?

What happens if I encounter financial difficulties and cannot pay?

Payment & invoice

Where do you deliver to?

How long will it take for my product to be delivered?

Where can I pick-up my ordered product?

How much does delivery cost?

What happens to the packaging?

Where can I find my nearest DHL service point, to which you will deliver the items if I choose to get it delivered to a service point?

I have not yet received information about my delivery - when will it arrive?

Should I keep the product's packaging?

Delivery or warehouse pickup

How can I manage my subscription details?

Can I swap a product and how does it work?

Can I extend my current subscription?

How do I end my subscription during the binding period?

How can I access my customer account?

What do I do if there is a problem with my email address in connection with an order?

Managing Your Subscription

What kind of wear and tear is acceptable?

Where can I find the name and / or serial number of my Bugaboo stroller?

Do the products come with a warranty?

What happens if the product is lost or stolen?

Can I travel abroad with the product I rent from Parently?

Are there protections for accidental damage or intense usage?

What is not covered by Parently’s damage protection?

Product Use / Warranty / Damage Protection

How does return work?

When does the subscription end?

How much does return cost?

Can I return my products earlier and before end of my rental period?

What happens if I do not end my subscription? Does the subscription end automatically?

I want to drop off the product from the warehouse where I picked it up, how do I do that?

What do I do when I am at the Parently warehouse to make sure, my product return is registered?

What do I do if I need more than 1 return label?

Subscription end and product return

What is your refurbishment process?

If there were any scratches or something were to break what would happen?

How does Parently contribute to sustainability?

Refurbishment, and product quality

I have a friend who is interested in using Parently - can I get a referral link?