Parently

How do I order a product from Parently?

What determines the pricing of the products I rent?

When does my subscription start?

Can I have different subscription periods for the products I order?

Will you run credit checks?

Which brands do you collaborate with?

How early do I need to order to ensure my product arrives on time?

How long can I rent your products?

What if I don't love the product once I receive it?

Ordering

When am I charged?

How will I be billed?

My discount code isn't working. What should I do?

Is the monthly fee automatically deducted from my card every month?

How can I pay?

Can I also pay manually if I do not have a bank or credit card?

Where can I find my monthly invoice?

How can I update my payment method/card information?

What happens if I encounter financial difficulties and cannot pay?

Payment & invoice

Where do you deliver to?

How long will it take for my product to be delivered?

Where can I pick-up my ordered product?

How much does delivery cost?

What happens to the packaging?

Where can I find my nearest DHL service point, to which you will deliver the items if I choose to get it delivered to a service point?

I have not yet received information about my delivery - when will it arrive?

Should I keep the product's packaging?

Delivery or warehouse pickup

How can I manage my subscription details?

Can I swap a product and how does it work?

Can I extend my current subscription?

How do I end my subscription during the binding period?

How can I access my customer account?

What do I do if there is a problem with my email address in connection with an order?

Managing Your Subscription

What kind of wear and tear is acceptable?

Where can I find the name and / or serial number of my Bugaboo stroller?

Do the products come with a warranty?

What happens if the product is lost or stolen?

Can I travel abroad with the product I rent from Parently?

Are there protections for accidental damage or intense usage?

What is not covered by Parently’s damage protection?

Product Use / Warranty / Damage Protection

How does return work?

When does the subscription end?

How much does return cost?

Can I return my products earlier and before end of my rental period?

What happens if I do not end my subscription? Does the subscription end automatically?

I want to drop off the product from the warehouse where I picked it up, how do I do that?

What do I do when I am at the Parently warehouse to make sure, my product return is registered?

What do I do if I need more than 1 return label?

Subscription end and product return

What is your refurbishment process?

If there were any scratches or something were to break what would happen?

How does Parently contribute to sustainability?

Refurbishment, and product quality

I have a friend who is interested in using Parently - can I get a referral link?

Refer a friend

Can I purchase your products?

I want to purchase a product I am renting, how can I do that?

How much does product buyout cost?

Can I swap a product I have purchased?

How do you define the purchase price?

Buy products

Can I rent products for short-term and travel purposes?

Can I take the rented products abroad when traveling?

What rental duration should I choose for a short-term rental?

Travelling & travel products

Can I start with just a 1-month rental to test the product?

Is the stronger spring (up to 20 kg) included with the Moonboon cradle?

Moonboon Spring Cradles

Can I rent a Bugaboo Fox or Bugaboo Donkey Mono with only the seat and without the bassinet/lying part?

Is a raincover and mosquito net included with the Bugaboo Donkey sibling stroller?

Bugaboo

Product Questions

Find answers about how to place an order, pricing details, subscription periods, delivery timing, and more.

Find answers about billing cycles, payment methods, how to use discount codes, update your card details, and what to do if you’re having trouble paying.

Learn about delivery options, shipping times and costs, warehouse pickup, packaging guidelines, and how to track your delivery.

Find out how to update your subscription, extend or end your rental, swap products, and resolve login or account-related issues.

Learn what wear and tear is acceptable, what our warranty and damage protection cover, and what to do in case of loss, travel, or intense product use.

Get details on how and when to return your products, what return options are available, potential costs, and how to ensure your subscription is properly ended.

Learn how we refurbish our products to meet high-quality standards, what happens in case of damage, and how our process supports a more sustainable future.

Learn how to refer a friend, access your referral link, and see what terms apply — including eligibility and product exclusions.

Find out how to purchase Parently products, including how to buy items you're currently renting, how pricing is set, and what applies to purchased products.

All about travelling with Parently rental products

Specific product related questions around car seats, strollers, bikes or spring cradles. Questions not related to rental, return, ordering or similar

All articles

Categories