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You are expected to treat the product as if it were your own. This includes regular cleaning, careful handling, and avoiding unnecessary wear or damage. If the item becomes dirty, simply wipe it down with a damp cloth or follow the care instructions provided.If something happens &#x2014; like a liquid spill or food mess &#x2014; please make sure to clean it promptly. If not cleaned in time, stains or residues may cause permanent damage, making it impossible to refurbish the product for future use.The goal is for the product to remain in good condition for the next family.

You are expected to treat the product as if it were your own. This includes regular cleaning, careful handling, and avoiding unnecessary wear or damage. If the item becomes dirty, simply wipe it down with a damp cloth or follow the care instructions

How should I maintain and care for my rental product?

Product Use / Warranty / Damage Protection

How do I order a product from Parently?

What determines the pricing of the products I rent?

When does my subscription start?

Can I have different subscription periods for the products I order?

Will you run credit checks?

Which brands do you collaborate with?

How early do I need to order to ensure my product arrives on time?

How long can I rent your products?

What if I don't love the product once I receive it?

Can I change the delivery date if my baby arrives earlier than expected?

Ordering

When am I charged?

How will I be billed?

My discount code isn't working. What should I do?

Is the monthly fee automatically deducted from my card every month?

How can I pay?

Can I also pay manually if I do not have a bank or credit card?

Where can I find my monthly invoice?

How can I update my payment method/card information?

What happens if I encounter financial difficulties and cannot pay?

Payment & invoice

Where do you deliver to?

How long will it take for my product to be delivered?

Where can I pick-up my ordered product?

How much does delivery cost?

What happens to the packaging?

Where can I find my nearest DHL service point, to which you will deliver the items if I choose to get it delivered to a service point?

I have not yet received information about my delivery - when will it arrive?

Should I keep the product's packaging?

Delivery or warehouse pickup

How can I manage my subscription details?

Can I swap a product and how does it work?

Can I extend my current subscription?

How do I end my subscription during the binding period?

How can I access my customer account?

What do I do if there is a problem with my email address in connection with an order?

Managing Your Subscription

What kind of wear and tear is acceptable?

Where can I find the name and / or serial number of my Bugaboo stroller?

Do the products come with a warranty?

What happens if the product is lost or stolen?

Can I travel abroad with the product I rent from Parently?

Are there protections for accidental damage or intense usage?

What is not covered by Parently’s damage protection?

How does return work?

When does the subscription end?

How much does return cost?

What happens if I do not end my subscription? Does the subscription end automatically?

I want to drop off the product from the warehouse where I picked it up, how do I do that?

What do I do when I am at the Parently warehouse to make sure, my product return is registered?

What do I do if I need more than 1 return label?

Subscription end and product return

What is your refurbishment process?

If there were any scratches or something were to break what would happen?

How does Parently contribute to sustainability?

Refurbishment, and product quality

I have a friend who is interested in using Parently - can I get a referral link?

Refer a friend

Can I purchase your products?

I want to purchase a product I am renting, how can I do that?

How much does product buyout cost?

Can I swap a product I have purchased?

How do you define the purchase price?

Buy products

Can I rent products for short-term and travel purposes?

Can I take the rented products abroad when traveling?

What rental duration should I choose for a short-term rental?

Can I insure rental products when I travel against theft or loss?

Which car seat can I bring on an airplane?

Travelling & travel products

Can I start with just a 1-month rental to test the product?

Is the stronger spring (up to 20 kg) included with the Moonboon cradle?

Moonboon Spring Cradles

Can I rent a Bugaboo Fox or Bugaboo Donkey Mono with only the seat and without the bassinet/lying part?

Is a raincover and mosquito net included with the Bugaboo Donkey sibling stroller?

Bugaboo

Product Questions

Can the return address be different from the pick-up address?

How should I maintain and care for my rental product?Updated 4 days ago