Learn what wear and tear is acceptable, what our warranty and damage protection cover, and what to do in case of loss, travel, or intense product use.
We understand that children will use products as children do, so scratches and wear and tear are perfectly alright. If needed, we will provide spare parts. You don't have to worry about minor damages. Only significant damages caused by obvious mishan
Normally, Bugaboo places stickers on the chassis, where you can find the name of the product you have received. (see picture).
Yes, all products come with a warranty provided by the producer. We ensure that every item we offer meets our high standards and the expectations of our customers.
This rarely happens, but if it does, please send an email to [email protected] and we will get back to you. For more expensive products, we recommend that you ensure that your products are covered by your home insurance or take out separate insurance f
Yes, this is absolutely no problem. We just ask that you use the recommended travel bags, as handling at airports can sometimes be rough.
Parently offers additional damage protection that covers certain types of accidents or intensive usage, with coverage up to 7,000 SEK. Read more about it here.
Damage due to negligence or misuse, such as melting a stroller frame by placing it near fire, exceeding weight limits, or using the product contrary to its manual, is not covered. See examples here.