Parently

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days, so plan enough time to pack and return it to us.&#xA0;

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days, so plan enough time to pack and return it to us.

When does the subscription end?

Subscription end and product return

How do I order a product from Parently?

What determines the pricing of the products I rent?

When does my subscription start?

Can I have different subscription periods for the products I order?

Will you run credit checks?

Which brands do you collaborate with?

How early do I need to order to ensure my product arrives on time?

How long can I rent your products?

What if I don't love the product once I receive it?

Ordering

When am I charged?

How will I be billed?

My discount code isn't working. What should I do?

Is the monthly fee automatically deducted from my card every month?

How can I pay?

Can I also pay manually if I do not have a bank or credit card?

Where can I find my monthly invoice?

How can I update my payment method/card information?

What happens if I encounter financial difficulties and cannot pay?

Payment & invoice

Where do you deliver to?

How long will it take for my product to be delivered?

Where can I pick-up my ordered product?

How much does delivery cost?

What happens to the packaging?

Where can I find my nearest DHL service point, to which you will deliver the items if I choose to get it delivered to a service point?

I have not yet received information about my delivery - when will it arrive?

Should I keep the product's packaging?

Delivery or warehouse pickup

How can I manage my subscription details?

Can I swap a product and how does it work?

Can I extend my current subscription?

How do I end my subscription during the binding period?

How can I access my customer account?

What do I do if there is a problem with my email address in connection with an order?

Managing Your Subscription

What kind of wear and tear is acceptable?

Where can I find the name and / or serial number of my Bugaboo stroller?

Do the products come with a warranty?

What happens if the product is lost or stolen?

Can I travel abroad with the product I rent from Parently?

Are there protections for accidental damage or intense usage?

What is not covered by Parently’s damage protection?

Product Use / Warranty / Damage Protection

How does return work?

How much does return cost?

Can I return my products earlier and before end of my rental period?

What happens if I do not end my subscription? Does the subscription end automatically?

I want to drop off the product from the warehouse where I picked it up, how do I do that?

What do I do when I am at the Parently warehouse to make sure, my product return is registered?

What do I do if I need more than 1 return label?

What is your refurbishment process?

If there were any scratches or something were to break what would happen?

How does Parently contribute to sustainability?

Refurbishment, and product quality

I have a friend who is interested in using Parently - can I get a referral link?

Refer a friend

Can I purchase your products?

I want to purchase a product I am renting, how can I do that?

How much does product buyout cost?

Can I swap a product I have purchased?

How do you define the purchase price?

Buy products

Can I rent products for short-term and travel purposes?

Can I take the rented products abroad when traveling?

What rental duration should I choose for a short-term rental?

Travelling & travel products

Can I start with just a 1-month rental to test the product?

Is the stronger spring (up to 20 kg) included with the Moonboon cradle?

Moonboon Spring Cradles

Can I rent a Bugaboo Fox or Bugaboo Donkey Mono with only the seat and without the bassinet/lying part?

Is a raincover and mosquito net included with the Bugaboo Donkey sibling stroller?

Bugaboo

Product Questions

When does the subscription end?Updated 20 days ago