Subscription end and product return

Get details on how and when to return your products, what return options are available, potential costs, and how to ensure your subscription is properly ended.

How does return work?

Once you have canceled your subscription via our customer portal, you will receive an email with all return instructions (including returns via DHL or directly to our warehouse). For details on returns, also click here.

When does the subscription end?

The subscription ends once we have received the product back in our warehouse. Please consider a return delivery via DHL of 3-4 working days, so plan enough time to pack and return it to us.

How much does return cost?

The return costs must be paid by the renter (90 SEK per return package for self-service point / 340kr home pick-up per package) or are free of charge if the product is returned to our warehouse.

What happens if I do not end my subscription? Does the subscription end automatically?

If you don’t end your subscription, it will continue automatically on a monthly basis after the minimum rental period. It does not end automatically—you need to actively cancel it through your customer account.

I want to drop off the product from the warehouse where I picked it up, how do I do that?

If you have a long-term subscription (minimum 3 months), and if you want to return the product directly to us, please first cancel your subscription in your customer portal so that you receive all information about how to do it. If you have a travel/

What do I do when I am at the Parently warehouse to make sure, my product return is registered?

Please be aware of our opening hours, which are Monday to Friday from 9am to 4pm. In the warehouse, you will find a QR code that we ask you to scan so that your return is registered. You can also do this even if no one from our team is present. There

What do I do if I need more than 1 return label?

In this case, you need to fill in the return form again. That means for each return label, the return form must be filled in again.