Payment & invoice

Find answers about billing cycles, payment methods, how to use discount codes, update your card details, and what to do if you’re having trouble paying.

When am I charged?

We always charge the monthly fees in advance for each period.

How will I be billed?

When you first book, you will need to pay the subscription fee for the first month and any shipping charges at checkout. Starting from the second month, the monthly fees will be automatically withdrawn from your card at the beginning of each monthly

My discount code isn't working. What should I do?

If you encounter issues with your discount code, please get in touch with us at [email protected] for assistance.

Is the monthly fee automatically deducted from my card every month?

Yes, you pay the first month when you book the product, and then our system withdraws the upcoming fees every month from the card you applied for. There is no manual step included for you.

How can I pay?

You can pay using Google Pay, Apple Pay, credit card, or PayPal.

Can I also pay manually if I do not have a bank or credit card?

No, unfortunately at the moment we only offer payment wth bank card, credit card, Apple Pay, Google Pay or PayPal.

Where can I find my monthly invoice?

You can find your monthly invoice when you log in to your personal customer account. You will then find all the invoices available for download.

How can I update my payment method/card information?

1. Login into your account: https://login.parently.se/en/auth/login. 2. Once you are inside you see on the left side (scroll down) your orders. Since the payment method is connected to your order, please click on the order(s). 3. You will then see al

What happens if I encounter financial difficulties and cannot pay?

Please contact us immediately so we can find a solution. If our system is unable to automatically process the payment and you do not respond to payment reminders, we will be forced to refer the matter to debt collection to protect our partners' right